Why SMBs are turning Microsoft Teams into their office phone system

Microsoft Teams interface showing the calling menu with dial pad, call history and contacts

Over the last 1-2 years more and more of our customers have moved to Microsoft Teams to replace their traditional office phone system. The main reasons are usually because they’re using Teams already and they need a phone system that works when staff are working remotely.

It’s not until they start using Teams for phone calls that they realise it’s one of the best VOIP solutions on the market today.

Here are the top 5 features you may not know about Teams to replace your traditional office phone system:

Make and receive phone calls with your landline number no matter which device you're on.

No longer are you tied to a physical handset or office desk, if you’ve got Teams installed, you can make or take a call.
“Mobile, tablet or computer, it doesn’t matter.”
Your landline is available on all those devices. When someone rings you, all those devices ring and you can choose which one to pick up the call from.

Easily transfer calls between staff even when using your mobile to answer a call.

Teams is part of Microsoft 365, so your company contacts are synced from Outlook and your company address book making it simple to find people and transfer calls to one another.

Teams will triage your calls.

Teams has an auto attendant (IVR) feature that can play pre-recorded messages and dial options to automate the routing of calls to the right people or team, saving time whilst providing a great customer experience.
Example, "Welcome to MODEX, the Microsoft 365 specialists, please press 1 for sales or 2 for support."

Teams is your virtual receptionist.

Using your company address book, Teams can search and connect calls directly to the right person. Example, "Please say the name of the person you’d like to speak to and I’ll connect you."

Route calls to a team and hunt around for an available staff member.

Using call queues, Teams can ring a multiple people in a team simultaneously or ring team members one by one to find the next available staff member. Useful if you have a sales or support team who field calls on a dedicated line.

As users of Teams for calling ourselves, it’s these features along with its user friendliness that makes Teams one of the best phone systems on the market today.

If you’re interested to learn more or even setup a trial, speak to the experts at MODEX for more info on how these solutions could align to your business needs.

Like to learn more about Teams Phone system? Book a coffee with us.

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