Modern Workplace Support Consultant

Are you a highly motivated go-getter with an entrepreneurial spirit?

We are building a modern experience team, delivering game changing digital solutions to our customers.

MODEX is a digital-first, modern workplace solutions provider focused on helping customers make the most of leading edge technologies to improve the way they work and become more digital. Our approach is to develop a strategic partnership with our customers, understanding their business to become their IT team, helping them achieve their goals.

About You

To be successful in this position, you have proven customer service experience and fair knowledge of the Microsoft 365 suite. You are driven, passionate in developing customer relationships and have a genuine desire to help people with technology. You have outstanding communication and interpersonal skills, and are committed to providing proactive outcomes through ownership and team collaboration. You are a forward thinker and a positive individual with the ability to think outside-the-box and see the big picture. You pride yourself in delivering customer-first results.

Key Responsibilities

  • Be the problem solving champion for our customers’ IT needs
  • Help our customers make the most of their modern workplace technologies to improve the way their business works
  • Be a subject matter expert aligning to modern workplace, cloud technologies
  • Design solutions leveraging Microsoft 365 and Azure
  • Help our customers migrate applications and data to the cloud
  • Take ownership of incidents, problems and changes and follow through to resolution
  • Proactively seek continuous improvement across our customers’ IT services and our own
  • Help our customers get up and running themselves by contributing to our end user self-help portal
  • Optimise resolution of common tasks through documentation and automation
  • Manage and monitor all installed systems and infrastructure and proactively ensure the highest levels of systems and infrastructure availability
  • Communicate proactively and effectively with customers, partners and internal staff
  • Contribute to our technical blogging and other marketing initiatives
  • Proactively assist and mentor other team members in meeting deadlines, setting client expectations and jointly developing technical skills

Skills and Experience

  • Highly motivated, result-driven entrepreneurial attitude
  • Ability to explain technology problems and solutions to non-technical customers
  • Calm and reliable
  • Strong problem solving skills
  • Have a challenger mindset – always identify new and better ways of doing things, challenge the status-quo
  • Great ability to build relationships with internal and external stakeholders
  • Able to work autonomously and as part of a team to achieve desired outcomes
  • Excellent collaboration skills, well-organised, flexible, proactive with a high attention to detail
  • Articulate and can communicate effectively in written and verbal form to both colleagues and customers
  • Experience in a customer service role
  • Certification in MS-900 Microsoft 365 Fundamentals (favourable)
  • At least 1 year experience in a technical support or service provider environment using the following modern workplace technologies:
    Microsoft 365 – Specifically Exchange Online, Microsoft Endpoint Manager, Teams and Azure AD
  • Windows 10 Support
  • Active Directory and Group Policy
  • Windows Server management
  • SharePoint Online (fundamentals only)
  • Understanding of the following core networking concepts and technologies:
    • Firewall and Security Appliances
    • Networking and TCP/IP management, DNS and Domain management.
  • Fair knowledge of cybersecurity principles
  • Solid documentation skills
  • Strong time management skills – ability to multitask, set priorities and meet deadlines

Join the MODEX team!!

  • Great opportunity to get into an exciting startup and be part of our exponential growth
  • Work remotely and flexibly
  • Your role is what you make of it, going above and beyond will always be rewarded

Keen to join our team? Hit this to send us your CV